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  • "If that is indeed true of the HA then that is absolutely disgusting and serious questions need to be posed. Working in the service industry there are days when it all goes wrong and you do, unfortunately, have to field the complaints. It's those days that you are being paid for, not the days when it is all going swimmingly and you get to twiddle your thumbs. Would be interesting to see if there is any truth behind the statement though. Over to you WN"
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