Why has fitting a land line taken so long?

11:01am Thursday 8th May 2014

A VALE mum says she is at her wits end after being left without a home phone line for almost six months.

Nicki Hill has been waiting since December for BT to fit her landline and broadband connection. But each time they are due to come and fit the connection she says they either fail to arrive or cancel.

Now Ms Hill, of The Quarry, Blackminster, near Evesham, who has run up hundreds of pounds in charges calling BT and using her mobile, says the company should be concentrating on connecting her rather than laying superfast broadband.

“I ordered the phone line and broadband on December 7 and it was supposed to be fitted on December 24, but they just didn’t turn up,” she said.

Ms Hill rearranged her appointments, only to have them cancelled again.

“This went on and then on February 5 I received an email saying an engineer would visit on March 5.

“But on March 3 I received an email saying BT would contact me regarding the delay to my services. The engineer then didn’t come.”

Just days later, adding insult to injury, Ms Hill received an email asking her if she was enjoying her services.

A BT spokesman told the Journal there had been ongoing problems with the work.

“Serious blockages have hindered the work on this line. These have now been cleared. It is always regrettable when these delays occur but we are working hard to finish the work,” they said.


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