We have arguably the best health service in the world.
Joyce Phillpot's heart-warming account (Letters, May 7) of truly excellent service comes as no surprise.
My wife is presently recovering from a major NHS operation and the professionalism, care and attention she has received at every stage of a vastly complex set of procedures has been nothing short of superb.
As in all organisations things can and do sometimes go wrong.
When this happens in the NHS the consequences can be serious and sometimes tragic.
When this happens it is right and proper to examine in minute detail the causal factors with a view to preventing a recurrence, thereby improving performance.
But for most of the time for most of the people the NHS gets it absolutely right, and we should use every available opportunity to celebrate this, loudly and clearly.
Which is exactly what Joyce Phillpot has done, and I applaud her for it.
Jack Lloyd
Fladbury
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