Celebrations are in order after a Pershore care home was rated ‘Good’ in all five areas of its latest CQC inspection.
Willow Bank Residential Home received an unannounced visit from Care Quality Commission inspectors on June 6 and 7.
The inspection considered five key questions; is the home safe, is the care effective, are staff caring, are they responsive to people’s needs, and is it well-led.
Manager Carole Hall couldn’t be happier after Willow Bank was rated ‘Good’ across all five areas.
“I am so proud of the whole team for working so hard these past few years, particularly through the difficulties of Covid-19,” she said.
“It is fantastic that the high standards we aim towards have been recognised officially by the regulator.
“We are excited to continue to improve and work with families to make Willow Bank an even better home for our residents”.
The report highlighted the improvements made at the 63-bed care home.
It read: “People told us staff were kind and treated them well. Relatives felt the staff cared for their family member in a caring and supportive way.
“Staff treated people as individuals and respected the choices they made. Staff treated people with care and respect and maintained their dignity.”
Inspectors also reported that they “saw staff were kind and caring towards people. Where people had become upset or distressed, staff provided reassurance and hugs, which we saw people felt comforted by. We also saw that staff knew people's individual preferences, and when people wanted their own space, staff respected this”.
Relatives of residents were also pleased with the care home staff with the report adding: “Relatives told us their family member was treated well and cared for by staff.
“One relative said, ‘Lovely staff, friendly and helpful’.”
Willow Bank is part of the Buckland Care group and further information about the home can be found at www.bucklandcare.co.uk or by emailing willowbank@bucklandcare.co.uk.
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