A Hereford care home has been rated among the top twenty in the West Midlands in an awards scheme.

Newstead Nursing Home at Venns Lane won the award on the basis of reviews on a specialist care directory website – carehome.co.uk.

It got a 9.9 out of 10 rating. It is also rated Good by the Care Quality Commission.

Newstead is a large converted town house with purpose built accommodation added on a hill overlooking Hereford and caters for nursing and residential needs.

It was bought by the Heritage Manor Group in 2016 who carried out a major refurbishment and it now comprises a range of communal areas, including multiple lounges dining rooms, conservatory and sheltered garden areas.

In 2018 the gardens came fifth in the Hereford in Bloom competition.

Home manager Ali Ough, said: “I am incredibly proud we have been awarded as a Top 20 home in the West Midlands. It is a fantastic accolade for my team and reflects their dedication to the care and well-being of our residents and families. We are a big family here and together work hard to ensure everyone feels loved and valued.”

The home also holds a Gold Standards Framework award, which is a care industry benchmark awarded to homes that have exceptional nursing and palliative/end of life care.

The most recent review on the website said: “Difficult to find words to describe the home. The standards in all departments are of course excellent but it is that little extra that makes such a huge difference. Seeing the staff in action you realise that extra something is invariably there. It is many, many small ways that the staff show their concern for their residents in a manner that seems completely natural to them. Hats off to all Newstead staff.” JP February 2020