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  • "I just pick up the phone and don't say anything. If it's legitimate, they will say "Hello, is anyone there?" If it's not then they just hang up. If you do answer the call and you hear a pause (and then a "click") it means that you've been connected via the Internet to an advisor. A computer rang your number so their advisor can talk to you. If is a internet connect then it's probably a poor connection and a poor English accent too. Just hang up...

    On the contrary, if you ever get a call from someone claiming to be from your bank or building society they will always say "Can we ask you a few questions to confirm your identity?" Whether it legitimate or not I will always reply with "Actually, can you provide me with some information to prove that your are my bank/building society?" This causes them a problem so then I tell them I don't do things over the phone, I say goodby and then I hang up..."
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Worcestershire computer users urged to be on their guard over scam

Evesham Journal: Police alert over a computer scam Police alert over a computer scam

CYBER scammers targeting personal information are now acting through phone calls rather than e-mail viruses.

A senior West Mercia detective is urging people to be extra vigilant after reports of a number of people being targeted by bogus telephone calls.

Detective Chief Inspector Paul Williamson said information from Worcestershire Regulatory Services indicated that local people had been receiving phone calls from a scam company claiming there was a fault with their computer.

The scammers have been telling residents that their computers are about to crash and requesting £200 to fix the fault.

If the fee is paid, the fraudsters then gain remote access to the victims’ computers and potentially to personal information, such as bank details and passwords.

Worcestershire Regulatory Services joint committee chairman Lucy Hodgson said relatives of hers had been targeted by a similar scam and knew how distressing it was.

“Residents should be aware that neither Micro-soft nor its partners make unsolicited calls to fix your computer. If you receive a cold call from a company claiming you have a fault on your computer, be on your guard and do not pay any fees.

“Consult a reputable local computer repair business if you feel there may be an issue.”

Consumers are advised to be wary of unsolicited calls related to computer faults or security problems – even if they claim to represent a respected company, never provide personal information, such as credit card or bank details, do not go to a website, type anything into a computer, install software or follow any other instruction from someone who you do not know, take the caller’s details down and pass them on, make sure security updates are installed regularly on your computer, the firewall is turned on and that anti-virus software is installed and up to date, and if there are any concerns about the computer, ask a reputable expert to have a look.

Related links

For further information, or to report a call, contact Citizens Advice consu-mer service on 08454 040506 and Action Fraud on 0300 1232040 or visit actionfraud.police.uk/.

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